ORDER PROCESSING
Upon the successful submission of your order, an Order Confirmation email will be sent to you.
All orders are typically shipped within 1 business day (excluding weekends and public holidays) after receiving your paid-in-full order. Shipping time may increase during peak or high volume periods.
You will receive another email notification when your order has shipped.
ORIGIN OF DELIVERIES
Our stock is held at multiple warehouses within Australia, including Third-Party facilities. Your shipping charge will be calculated from the applicable location and your order will be shipped from the applicable warehouse in each case.
If stock is held at separate warehouses, your order may be split and shipped separately depending on the location of stock of each item purchased.
FREIGHT CARRIERS
Unless specified otherwise, all orders will be shipped via one of our preferred freight carriers.
DOMESTIC SHIPPING RATES AND ESTIMATES
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping: This is available on selected items only as marked and applies to domestic orders within Australia only.
IN-STORE PICKUP
We are an Online Store only and we do not have any bricks & mortar stores so In-store pickup is not available.
INTERNATIONAL SHIPPING
We do not offer international shipping at this time.
TRACKING YOUR ORDER/DELIVERY
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check it’s status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at sales@leisuretek.com.au with your Name and Order Number, and we will investigate this for you.
SHIPPING TO P.O. BOXES
Australia Post is only one of many freight carriers that we may use to ship your order.
Most freight carriers are unable to deliver to P.O. Boxes so we require all orders to provide a street address to enable non-Australia Post deliveries.
DELIVERY DELAYS
In some cases, delivery times can be affected by external factors beyond our control.
These factors can include, but are not limited to, high volumes in peak periods, severe weather events, industrial action, Public Health Orders and Government imposed movement restrictions, etc.
RETURNS, REFUNDS AND EXCHANGES
Details can be found in our Returns Policy